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Artificial Intelligence: A Modern Approach Shows how intelligent agents can be built using AI methods and explains how different agent designs are appropriate depending on the nature of the task and environment. More information at Amazon US UK |

Are You Being Served? Tech Support Bots
Are You Being Served? Technology Review has an in-depth article about tech-support bots entitled "Are You Being Served?". It starts by looking into the pitfalls of letting Artificial Intelligence take care of customer relations, since it can be very frustrating and unreliable. State of the art research is then discussed, and experts in the field seem unanimous that an all-round smart agent is not possible, and the only option we're left with is to cram upto date facts into a database for the bot to spurt back out at the customer -- also known as "domain specific knowledge" as the experts like to call it. The interesting part of the article involves affective computing; essentially, the bot is required to show emotions to the customer, which usually wins over his trust, according to research. Behavioural consistency is equally as important, and requires the bots words, tone and behaviours to be consistent with his internal emotions. Getting them to match is not really the hard part, rather finding the most appropriate emotion in the first place! | Alex J. Champandard 934 posts. Wednesday 20 March, 09:11 Reply